Job Opening for a Family Case Manager at Whatcom Dispute Resolution Center
June 18, 2024
FAMILY CASE MANAGER
30 - 40 hours per week
21 - $22 per hour, includes benefits
The Family Case Manager reports to the Mediation Program Manager and serves an integral role within the WDRC, providing direct services to families navigating separation, divorce, developing and modifying parenting plans, and other intra-family conflict. This position will work closely with other case managers and staff to effectively support family clients.
Other Responsibilities:
Occasionally manage other cases, such as parent-teen, commercial or community when the need arises.
Serves as an ambassador of the WDRC’s values and interacts regularly with clients, mediators, and fellow staff.
Able to work autonomously, and contribute collaboratively, to ensure the provision of high quality services.
The position includes a combination of administrative and direct service tasks. An ideal candidate will be an experienced mediator, highly skilled in listening deeply and compassionately; and will share a strong belief in the mission of the WDRC, enthusiastically embracing the opportunity to work with our team.
To apply: Email cover letter, resume, and 3 references to Jaina Gemin, Search Coordinator at jaina@whatcomdrc.org, with the subject header “FCM Application - Applicant Name”. Open until filled, with applications reviewed on a rolling basis.
REQUIRED QUALIFICATIONS, SKILLS AND ABILITIES
● BA or combination of AA and commensurate experience
● Previous case management experience
● Strong written and verbal communication skills
● Familiarity with and belief in mediation and alternative dispute resolution, and applicable local court rules and statutes
● 40-hour basic mediation course and 24-hour family mediation course completed or ability to complete shortly after hire
● Ability to communicate with trauma-informed and culturally sensitive aptitude and awareness
● Strong listening skills and ability to process and synthesize large amounts of information often from emotionally escalated people
● Ability to be neutral and nonjudgmental
● Strong organization and time management skills and ability to successfully adhere to externally prescribed deadlines
● Ability to convey a high level of professionalism, warmth, and compassion
● Resilience to emotionally charged conversations
● Patience, flexibility, and sense of humor
● Ability to work in a collaborative environment and also successfully work independently
● Ability to work remotely and effectively navigate virtual platforms such as Zoom and DocuSign
● High proficiency with Microsoft Word and Excel, ability to effectively utilize case management systems and databases
Submit resume to: ariel@whatcomdrc.org
30 - 40 hours per week
21 - $22 per hour, includes benefits
The Family Case Manager reports to the Mediation Program Manager and serves an integral role within the WDRC, providing direct services to families navigating separation, divorce, developing and modifying parenting plans, and other intra-family conflict. This position will work closely with other case managers and staff to effectively support family clients.
Other Responsibilities:
Occasionally manage other cases, such as parent-teen, commercial or community when the need arises.
Serves as an ambassador of the WDRC’s values and interacts regularly with clients, mediators, and fellow staff.
Able to work autonomously, and contribute collaboratively, to ensure the provision of high quality services.
The position includes a combination of administrative and direct service tasks. An ideal candidate will be an experienced mediator, highly skilled in listening deeply and compassionately; and will share a strong belief in the mission of the WDRC, enthusiastically embracing the opportunity to work with our team.
To apply: Email cover letter, resume, and 3 references to Jaina Gemin, Search Coordinator at jaina@whatcomdrc.org, with the subject header “FCM Application - Applicant Name”. Open until filled, with applications reviewed on a rolling basis.
REQUIRED QUALIFICATIONS, SKILLS AND ABILITIES
● BA or combination of AA and commensurate experience
● Previous case management experience
● Strong written and verbal communication skills
● Familiarity with and belief in mediation and alternative dispute resolution, and applicable local court rules and statutes
● 40-hour basic mediation course and 24-hour family mediation course completed or ability to complete shortly after hire
● Ability to communicate with trauma-informed and culturally sensitive aptitude and awareness
● Strong listening skills and ability to process and synthesize large amounts of information often from emotionally escalated people
● Ability to be neutral and nonjudgmental
● Strong organization and time management skills and ability to successfully adhere to externally prescribed deadlines
● Ability to convey a high level of professionalism, warmth, and compassion
● Resilience to emotionally charged conversations
● Patience, flexibility, and sense of humor
● Ability to work in a collaborative environment and also successfully work independently
● Ability to work remotely and effectively navigate virtual platforms such as Zoom and DocuSign
● High proficiency with Microsoft Word and Excel, ability to effectively utilize case management systems and databases
Submit resume to: ariel@whatcomdrc.org
