WWU and Lynwood Chamber of Commerce host DISNEY INSTITUTE Professional Development Course
November 14, 2018
BACKGROUND: Disney Institute is bringing its renowned professional development
course, “Disney’s Approach to Business Excellence,” to the Lynnwood Convention Center.
The one-day event will allow area professionals begin to understand the power of leadership values, discover how customer loyalty can be established, and gain insight into how organizational culture is strengthened. Participants can learn how systems and processes can make exceptional customer service achievable and explore how to integrate personal creativity and organizational processes to support continuous improvement within their organization. This day of Disney Institute training uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide.
WHAT: “Disney’s Approach to Business Excellence” hosted by Western
Washington University and the Lynnwood Chamber of Commerce
WHEN: Wednesday, January 23, 2019
WHERE: Lynnwood Convention Center
3711 196th St SW, Lynnwood, WA 98036
REGISTRATION: www.wwu.edu/disney
CONTACT: For more information regarding “Disney’s Approach to Business
Excellence” please contact:
James McCafferty
Western Washington University
360-650-2414
James.McCafferty@wwu.edu
Paula Keane
Account Manager, Disney Institute
407-566-6275
Paula.Keane@disney.com
